Conditions And Restrictions On The Provision Of Services

In order to safeguard customer safety, maintain service quality and comply with applicable law, Hygge Spa applies the following conditions and restrictions in the course of providing its services.

1. Eligible Customers

Hygge Spa provides services to customers who have full civil act capacity as defined by law.

For customers under 18 years of age, certain services may only be used with the consent of, or in the presence of, a parent or legal guardian.

2. Grounds for Refusing or Suspending Service

Hygge Spa reserves the right to refuse or suspend the provision of services in the following cases:

The customer provides inaccurate or incomplete information that affects the consultation and delivery of the service.
The customer shows signs of intoxication or use of stimulants, or behaves in a manner that compromises safety, causes disturbance, or is abusive towards staff or other customers.
The customer has an infectious disease, a skin condition, or a medical condition or state of health unsuited to the service, and has not disclosed this in advance.
The customer does not follow the therapist’s instructions before, during or after the service.
Technical faults, natural disasters, epidemics, power failure, fire or other force majeure events prevent Hygge Spa from delivering the service as scheduled.
Other cases provided for by law, or required to ensure the safety of customers and staff.

3. Health Conditions

Customers are responsible for disclosing their state of health fully and truthfully before using any service, including but not limited to:

Being pregnant or suspecting pregnancy.
Allergies to cosmetics, essential oils or any ingredient used in the treatment.
Undergoing medical treatment or taking medication prescribed by a doctor.
A history of cardiovascular disease, blood pressure conditions, diabetes, epilepsy or other specific medical conditions.
Open wounds, infections or dermatological problems.

Where necessary, Hygge Spa reserves the right to request further information from the customer, or to decline to perform the service if it considers that the service may adversely affect the customer’s health.

4. Appointment Conditions

Customers should book in advance for services that require therapist preparation or a treatment room.
Service times depend on the appointment schedule, customer volume and actual operating conditions at the time.
Where a customer arrives late, Hygge Spa may shorten the duration of the service or arrange an alternative appointment so that subsequent customers are not affected.

5. Promotional Programme Conditions

Promotions, vouchers, combos and service packages may be subject to their own conditions, such as:

Validity period.
Scope of application.
Eligible customers.
Number of permitted uses.
Conditions for refund, cancellation or rescheduling.

These conditions are published by Hygge Spa before the customer registers or pays for the service.

6. Customer Responsibilities

Customers are responsible for:

Providing accurate information when booking and using services.
Following the instructions of staff and therapists.
Taking care of their personal belongings while using the services.
Paying in full according to the price list or the programme confirmed.

7. Right to Change or Discontinue Services

Hygge Spa reserves the right to adjust, change, supplement or temporarily suspend part or all of its services where necessary in order to:

Improve service quality.
Ensure customer safety.
Comply with the requirements of competent state authorities.
Remedy technical faults or other force majeure events.

Where a customer’s appointment is affected, Hygge Spa will notify the customer proactively and assist in arranging a new appointment at a suitable time.