Service Delivery and Receipt Policy

1. Scope of Application

This policy applies to customers who book appointments, purchase service packages, or use wellness, beauty, and relaxation services at Hygge Spa through our website, telephone, fanpage, messaging applications, or directly at our spa locations.

As Hygge Spa provides spa and wellness services, the term “service delivery” refers to Hygge Spa confirming the appointment, preparing the therapist and treatment room, and providing the booked service to the customer at the spa location at the confirmed appointment time.

2. Service Confirmation Process

After a customer books an appointment or purchases a service through the website, Hygge Spa will receive the booking information and confirm the reservation through one or more of the following channels:

• Telephone call;
• SMS or Zalo message;
• Email;
• Hygge Spa’s official fanpage or messaging channels.

The confirmation will include the customer’s name, phone number, selected service, spa branch, appointment date and time, service price, payment method, and any relevant notes.

An appointment is considered valid only after it has been successfully confirmed by Hygge Spa.

3. Service Schedule

Services will be provided at the confirmed date, time, location, and spa branch agreed upon with the customer.

Customers are kindly requested to arrive 10–15 minutes before their scheduled appointment to complete the check-in process, receive a consultation regarding their skin or health condition if necessary, and prepare for the treatment.

If a customer arrives late, Hygge Spa will make every reasonable effort to accommodate the appointment. However, the treatment duration may be shortened to avoid affecting subsequent appointments. If the customer arrives excessively late and the appointment cannot be fulfilled as scheduled, Hygge Spa reserves the right to suggest a more suitable alternative appointment time.

4. Service Location

Customers shall receive services at the Hygge Spa branch selected during the booking process or as confirmed by Hygge Spa.

Information regarding spa branches, addresses, contact numbers, and business hours is available on Hygge Spa’s official website. Customers are advised to verify the selected branch before arriving for their appointment.

5. Service Requirements

Upon arrival, customers are requested to provide one of the following for verification:

• Full name and phone number used for the booking;
• Booking reference number or order number (if applicable);
• Confirmation email or message from Hygge Spa;
• Payment confirmation if the service has been prepaid.

For service packages, treatment programs, or vouchers, customers must use them within the validity period specified at the time of purchase or indicated on the voucher, receipt, or electronic invoice.

6. Appointment Rescheduling

Customers wishing to reschedule an appointment must notify Hygge Spa at least 24 hours before the confirmed appointment time.

Rescheduling is subject to room availability, therapist schedules, and available appointment slots at the time of the request.

7. Appointment Changes Initiated by Hygge Spa

In certain circumstances beyond Hygge Spa’s reasonable control, including but not limited to technical issues, staffing changes, operational matters, natural disasters, epidemics, or other force majeure events, Hygge Spa may contact customers to reschedule their appointments.

Hygge Spa will make every effort to notify customers as early as possible and assist in arranging a suitable alternative appointment.

8. Customer Responsibilities

Customers are responsible for providing accurate booking information, including their full name, phone number, selected service, preferred spa branch, and desired appointment time.

Customers must inform Hygge Spa in advance of any special health conditions, including but not limited to pregnancy, underlying medical conditions, allergies, injuries, skin conditions, ongoing medical treatment, or the use of prescription medications.

Hygge Spa reserves the right to refuse or modify a requested service if it is deemed unsuitable or unsafe based on the customer’s health condition.

9. Contact Information

For any inquiries regarding bookings, appointment changes, or service assistance, please contact:

Hygge Spa
Website: www.hygge.com.vn
Hotline: 079 303 7569
Email: contact@hygge.com.vn
Address: 212 Nguyen Van Huong Street, An Khanh Ward, Ho Chi Minh City, Vietnam