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Privacy Policy

  1. Purpose of Collecting Personal Information

The purpose of collecting customers’ personal information includes, but is not limited to, the following:

  • Providing customer support for bookings, payments, and service delivery;
  • Providing information about our services, products, and customer support upon request;
  • Sending notifications about promotions, special offers, and our latest services;
  • Resolving issues arising during the booking or purchasing process.
  1. Scope of Information Collection

We collect customers’ personal information when they make a booking or purchase services through our website. The information collected may include:

  • Full name;
  • Email address;
  • Phone number;
  • Address.
  1. Information Retention Period

Customers’ personal data will be retained until a deletion request is received or until the customer logs into their account and deletes the information themselves.

In all other cases, customers’ personal information will be securely stored and protected on Hygge Spa’s servers.

  1. Individuals or Organizations That May Access the Information

Customer information may be disclosed only to the following parties where necessary:

  • Delivery or logistics partners, solely for the purpose of delivering products or services, including the customer’s name, address, and phone number;
  • Authorized employees of Hygge Spa who are responsible for customer service and support;
  • Business partners, outsourced service providers, or jointly operated programs for the purposes described in Section 1, all of whom are required to comply with applicable data protection and confidentiality obligations;
  • Competent government authorities or legal bodies where disclosure is required by applicable laws or legal procedures;
  • In the event of a merger, acquisition, or business transfer, the acquiring entity may have access to the information maintained by Hygge Spa, including personal information, in accordance with applicable laws.
  1. Information of the Organization Collecting and Managing Personal Data
  • Business Name: HYGGE THAO DIEN TRADING & SERVICES COMPANY LIMITED
  • Enterprise Registration Certificate No.: 0319078459, issued by the Ho Chi Minh City Department of Finance on August 1, 2025.
  • Head Office: 212 Nguyen Van Huong Street, An Khanh Ward, Ho Chi Minh City, Vietnam.
  1. Methods for Accessing and Updating Personal Information

If you wish to access, update, or correct your personal information, you may contact Hygge Spa through the following channels:

Consumer Complaint Handling Mechanism Regarding the Misuse of Personal Information

At hygge.com.vn, protecting your personal information is one of our highest priorities. Hygge Spa is committed to maintaining the confidentiality of your personal information and will not sell, rent, or disclose your personal information to any third party except as described in this Privacy Policy or as required by law.

Your information may be used only for the following purposes:

  • Improving the quality of our products and customer services;
  • Resolving complaints or disputes within three (3) business days after receiving sufficient information from the customer;
  • Complying with requests from competent legal authorities in accordance with applicable laws.

Hygge Spa recognizes that protecting your personal information is both your right and our responsibility. If you have any questions, comments, or complaints regarding this Privacy Policy, or if you believe that your personal information has been used for purposes beyond those described herein, please contact us via:

We will review your request and work directly with you to resolve the matter as promptly as possible.

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