Payment policy

1. Scope of Application

This payment policy applies to customers who book appointments, purchase services, service packages, treatments, vouchers, or other products/services of Hygge Spa through the website, phone, fanpage, messaging app, or directly at the facility.

2. Payment Currency

All service prices are listed and payable in Vietnamese Dong, denoted as VND or VNĐ.

Service prices are published on the website, price list, promotional programs, or confirmation information from Hygge Spa. Prices may change depending on the time, promotional program, or branch, but will be clearly notified to customers before payment.

3. Payment Methods

Hygge Spa accepts the following payment methods:

Direct Payment at the Spa

Customers can pay at the Hygge Spa reception desk after using the service or according to the conditions of each service/package.

Direct payment methods include:

• Cash;

4. Payment Process

The standard payment process includes the following steps:

1. The customer selects the service, package, or voucher on Hygge Spa’s official website/channel.
2. The customer provides booking information, including full name, phone number, branch, and desired time.
3. Hygge Spa confirms the service information, price, appointment, and payment method.
4. The customer makes the payment using the chosen method.
5. Hygge Spa confirms successful payment and sends appointment/service confirmation information to the customer.

5. Payment Confirmation

After the customer successfully pays, Hygge Spa will confirm through one or more of the following channels:

• SMS/Zalo message;
• Email;
• Phone;
• Fanpage or official messaging channel;
• Receipt/invoice at the counter.

Customers are kindly requested to save payment confirmation information for verification when using services or when needing assistance.

6. Payment Information Security

Hygge Spa is committed to protecting customers’ payment information in accordance with current laws and the information security policy published on the website.

For online payment transactions through payment gateways, customer’s card information, bank account, or e-wallet information is processed by the payment service provider. Hygge Spa does not store customers’ payment card information on its website system, except for information necessary to confirm orders, appointments, and provide customer service as per regulations.

7. Handling Transaction Errors or Incorrect Payments

In case of transaction errors, duplicate payments, underpayments, overpayments, or incorrect transfer details, please contact Hygge Spa for verification and assistance.

Customers need to provide the following information:

• Full name;
• Phone number;
• Service/package booked;
• Amount paid;
• Transaction time;
• Transaction code or payment receipt.

After verification, Hygge Spa will guide customers on appropriate handling options, including payment confirmation, supplementing the remaining balance, refunding excess payment, or refunding according to the service cancellation/refund policy.

8. Invoice and documents

Hygge Spa provides receipts, payment slips, or invoices as per regulations and upon valid customer requests.

Customers requiring an invoice should provide complete invoicing information at the time of payment or within 3 days from the date of purchase.