Rights and Obligations of the Parties

Website: WWW.HYGGE.COM.VN
Operating company: HYGGE THAO DIEN TRADING & SERVICES CO., LTD.
Business Registration No.: 0319078459
Address: 212 NGUYEN VAN HUONG, AN KHANH WARD, HO CHI MINH CITY, VIETNAM
Hotline: 0793037569
Email: Contact@hygge.com.vn

1. Scope of Application

These regulations on the rights and obligations of the parties apply to transactions conducted through the website WWW.HYGGE.COM.VN between HYGGE THAO DIEN TRADING & SERVICES CO., LTD. and its customers.

By accessing or using the website, or by conducting transactions on WWW.HYGGE.COM.VN, customers are deemed to have read, understood and agreed to comply with the regulations published on the website.

2. Rights and Obligations of HYGGE THAO DIEN TRADING & SERVICES CO., LTD.

2.1. Rights of HYGGE THAO DIEN TRADING & SERVICES CO., LTD.

HYGGE THAO DIEN TRADING & SERVICES CO., LTD. has the following rights:

To request that customers provide complete and accurate information necessary to carry out and process transactions.
To confirm, refuse or cancel a transaction where the information provided by the customer is inaccurate or incomplete, or where the customer cannot be contacted.
To adjust product/service information, prices, promotional programs and policies on the website.
To request that customers cooperate by providing information, images or documents necessary to resolve issues relating to transactions.
To apply appropriate measures to protect the Company’s lawful rights and interests upon detecting fraud, abuse or violations of the website’s regulations.
To suspend or restrict the provision of services in cases showing signs of a violation of the website’s regulations or the law.

2.2. Obligations of HYGGE THAO DIEN TRADING & SERVICES CO., LTD.

HYGGE THAO DIEN TRADING & SERVICES CO., LTD. is responsible for:

Providing complete and accurate information on products/services, prices, payment methods, delivery and related policies.
Ensuring that the products/services provided are consistent with the information published on the website and agreed with the customer.
Receiving and processing orders/transactions based on the information provided by the customer.
Notifying customers of any changes or issues that arise and affect the performance of a transaction.
Fulfilling obligations relating to exchanges, returns, refunds, warranties or customer support in accordance with published policies.
Keeping customers’ personal information confidential in accordance with the privacy policy and applicable laws.
Receiving and resolving customer feedback, requests and complaints within the scope of the Company’s responsibility.
Fully performing obligations relating to taxes, invoices, accounting records and other legal obligations as required by law.

3. Rights and Obligations of Customers

3.1. Rights of Customers

Customers have the following rights:

To be provided with complete and clear information on products/services, prices, promotional programs, payment methods, delivery and related policies.
To choose the products/services, quantities and payment methods that suit their needs.
To request that HYGGE THAO DIEN TRADING & SERVICES CO., LTD. provide information and support relating to products/services and transactions.
To inspect, and give feedback on, the quality of products/services and the transaction process.
To request exchanges, returns, refunds, warranty service or the resolution of complaints in accordance with published policies and the law.
To have their personal information and transaction-related information protected in accordance with regulations.
To give feedback and file complaints when their lawful rights and interests are affected.

3.2. Obligations of Customers

Customers are responsible for:

Providing complete and accurate information required when conducting transactions.
Carefully checking product/service information, prices, quantities and transaction terms before confirming.
Making full and timely payment using the method selected or agreed upon.
Cooperating with HYGGE THAO DIEN TRADING & SERVICES CO., LTD. throughout the transaction process.
Inspecting products/services upon receipt and promptly notifying HYGGE THAO DIEN TRADING & SERVICES CO., LTD. of any issues requiring support.
Not providing false information, conducting transactions for fraudulent purposes, or taking advantage of the website’s policies.
Not using the website to commit unlawful acts or acts that affect the lawful rights and interests of HYGGE THAO DIEN TRADING & SERVICES CO., LTD. or third parties.
Taking responsibility for the accuracy and lawfulness of the information they provide.

4. Principles of Cooperation Between the Parties

HYGGE THAO DIEN TRADING & SERVICES CO., LTD. and its customers shall cooperate in good faith throughout the transaction process.

In the event of any dispute, complaint or issue relating to a transaction, the parties shall give priority to resolving it through discussion, negotiation and conciliation in a spirit of cooperation, ensuring the lawful rights and interests of each party.

If the matter cannot be resolved through negotiation, the dispute shall be settled in accordance with the laws of Vietnam.

5. Contact Information

For any support requests, feedback or complaints relating to products/services and transactions, customers may contact:

HYGGE THAO DIEN TRADING & SERVICES CO., LTD.
Business Registration No.: 0319078459
Address: 212 NGUYEN VAN HUONG, AN KHANH WARD, HO CHI MINH CITY
Hotline: 0793037569
Email: contact@hygge.com.vn
Website: WWW.HYGGE.COM.VN

Working hours: 9:00 AM – 4:30 PM (Monday – Friday).